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Frequently Asked Questions
What is 'GovPay'?
GovPay is a public digital payment platform designed to facilitate seamless digital transactions for citizens and businesses making payments for services provided by government organizations, including those without their own dedicated payment systems.
How can I make a payment through GovPay?
Currently, payments are processed as bank-to-bank transfers. Additional payment options will be introduced in the future to enhance convenience for users. The objective is to provide citizens with multiple payment methods to ensure accessibility and ease of use
As part of Sri Lanka’s digital transformation, GovPay enhances e-governance by making financial transactions with government institutions faster and more efficient. Powered by LankaPay, the nation’s trusted payment network under the Central Bank of Sri Lanka (CBSL), GovPay is paving the way for a smarter, cashless future.
Which government organizations are accessible via GovPay?
As of February 7, 2025, the following government institutions offer services through GovPay:
- Gampaha Municipal Council
- Jaffna Divisional Secretariat
- Kegalle Divisional Secretariat
- Mahara Divisional Secretariat
- Rambukkana Pradeshiya Sabha
- Ratmalana Divisional Secretariat
- Thimbirigasyaya Divisional Secretariat
- Apeksha Development Committee
- Department of Ayurveda
- Sri Lanka Port Authority
- Sri Lanka Survey Department
- Telecommunication Regulatory Commission of Sri Lanka
- Department of Technical Education and Training
- University of Moratuwa
- Vocational Training Authority
Are there any additional fees for using GovPay?
A nominal convenience fee of Rs. 15.00 is applicable for bank-to-bank transfers. This fee has been reduced from the previous charge of Rs. 50.00 to make transactions more affordable.
How long does it take for a payment to be processed?
Payments are processed in real time, ensuring immediate transaction completion
How will I know if my payment has been successfully completed?
Upon successful payment, you will receive an SMS confirmation from your bank
Will I receive confirmation from the respective government organization?
Yes, the respective government organization will also send you a confirmation via SMS and email.
Which banks are connected with GovPay?
As of February 7, 2025, the following banks support GovPay transactions:
- Bank of Ceylon
- People's Bank
- National Savings Bank
- Hatton National Bank
- Commercial Bank
- Sampath Bank
- Seylan Bank
- DFCC Bank
- NDB Bank
- Nations Trust Bank (NTB)
- Pan Asia Bank
- Cargills Bank
How do I make a payment using GovPay?
Step 1 – Log into your internet banking or mobile banking portal, or use a mobile payment app integrated with GovPay.
Step 2 – Navigate to the ‘Government Payments’ menu or ‘Payments’/’Bill Payments’ section, then select ‘GovPay’.
Step 3 – Choose the relevant institution, select the service type, enter the amount payable and reference number, and proceed with the payment.
Step 4 – Upon successful completion, you will be able to download an e-receipt. The respective government institution will then verify the transaction and send a confirmation via SMS.
For further assistance, please contact your respective bank or the relevant government institution providing the service through GovPay.
Step 2 – Navigate to the ‘Government Payments’ menu or ‘Payments’/’Bill Payments’ section, then select ‘GovPay’.
Step 3 – Choose the relevant institution, select the service type, enter the amount payable and reference number, and proceed with the payment.
Step 4 – Upon successful completion, you will be able to download an e-receipt. The respective government institution will then verify the transaction and send a confirmation via SMS.
For further assistance, please contact your respective bank or the relevant government institution providing the service through GovPay.